Support and
Downloads
We are only satisfied
when you are
Our customer service includes:
- Maintenance
- Application support
- Repairs on site or in-house
- Spare parts deliveries
- Accessories offers
- Long-term product availability also for EOL components
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Air Traffic
Control
EIZO Technologies offers a wide range of monitors, recording solutions and converter cards. Our products are used in air traffic control centers, towers, training and simulation facilities.
Vehicles
We develop and produce your tailor-made monitor solution 100% in-house, from the idea to the finished (serial) product.
On request also with your specific approvals.
Industry
EIZO Technologies develops customer-specific, highly specialized, reliable industrial displays, panel PCs, converter cards and data signal distribution systems in-house.
The corresponding approvals and certifications are part of our offer.
Repair Service (RMA)
Step 1: To return products, you will need an RMA number. You can request one by phone +49 8171 3492-0, fax +49 8171 3492-16, or by email (etg.info@eizo.com). It would help us greatly if you would indicate the delivery order number or invoice number, serial number, article number, customer number and a detailed description of the issue.
Step 2: Pack the device in its original packaging so it is safe for transport and ESD-compliant. Please mark the RMA number clearly on the packaging. Please include inside the packaging a detailed description of the problem for each device. Send the goods to us.
We generally require two to four weeks for the in-house testing and repair. Any necessary procurement of spare parts or repair by the original manufacturer can prolong the processing time.
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Certificates
Our quality management approach fulfills the requirements of the ISO 9001:2015 quality standard and the ISO 14001:2015 environmental standard. We meet the requirements of the RoHS directives 2011/65/EU, the REACH Regulation 1907/2006/EC, and the WEEE directives.
- ISO_9001_2022_DE
- ISO14001:2015
- REACH REGULATION 1907/2006/EC
- ROHS DIRECTIVE (EU) 2015/863
If required, we can also offer you further industry or country-specific certifications such as:
- FCC
- UL/CB
- CCC
- Automotive E1
- Railway approvals
- Marine approvals
Business Documents
- Terms and Conditions
- Applicant information about data protection
- Supplier Code of Conduct
- EIZO Statement Conflict Minerals. Fragen Sie uns, falls Sie detailliertere Informationen benötigen.
- Privacy Policy